Frequently asked questions

MOST ASKED QUESTIONS

What is your return and exchange policy?

We offer a 30-day free return, refund, and exchange policy. If you're not completely satisfied with your purchase, you can return or exchange your items within 30 days of receiving them, at no additional cost. Just follow the easy return process on our website or contact our customer service team for assistance. CLICK HERE FOR CUSTOMER SERVICE.

How do I know which size to order?

All of our items—including shoes, sweaters, and track pants—are true to size. You can order your usual size with confidence. For shoes, our fit is similar to NIKE shoes. If you're unsure or your size is unavailable, you can size up for extra comfort. For more detailed sizing information, check our size chart or contact customer support. And remember, exchanges are free, so you can always swap for the right fit!

Can I change or cancel my order after it's been placed?

Once an order is placed, we begin processing it immediately to ensure quick delivery. If you need to make a change or cancel your order, please contact us within 24 hours. While we can't guarantee changes after this time, we’ll do our best to accommodate your request. CONTACT US HERE.

How long will it take to receive my order?

Shipping times vary depending on your location, but most orders are processed and shipped within 1-2 business days. Delivery typically takes 1-3 business days for standard shipping, depending on your address. You’ll receive a tracking number as soon as your order ships. YOU CAN TRACK YOUR ORDER HERE.

Do you offer international shipping?

Currently, we do not offer worldwide shipping, but we are actively working on expanding our shipping options. We plan to offer international shipping by 2025, so stay tuned for updates! In the meantime, we ship to a variety of locations and are happy to assist with any questions regarding shipping options.

What if my item is damaged or defective?

We’re sorry if your item arrives damaged or defective! If that happens, please contact our customer support team immediately with photos of the issue. We’ll arrange a free return, replacement, or refund for you, depending on your preference. CONTACT US HERE.

How can I track my order?

Once your order ships, you’ll receive an email with a tracking number and a link to track your package. You can also log into your account on our website to check the status of your order. TRACK YOUR ORDER HERE.

What if I received the wrong item?

We apologize for any mix-up! If you receive an incorrect item, please reach out to our customer support team immediately. We’ll arrange for a free return and exchange to get you the right product as quickly as possible. CONTACT CUSTOMER SUPPORT HERE.